Privacy Policy

At Local Hope USA, Guatemala’s Xela AID Partnerships for Self-Reliance, we value your trust deeply. Your privacy is very important to us, and we want you to know that we will never share, sell, rent, or trade your personal information with anyone outside our organization.

We collect only the information we need to:

• Thank you for your generous support
• Keep you informed about the impact your donations are making, and
• Occasionally invite you to participate in new projects or offer your support again.

That’s it — no surprises, no sharing, and no selling of your data, ever.

1. What Information We Collect

We collect personal information only when you choose to share it with us — for example, when you:

• Make a donation,
• Sign up for updates or newsletters,
• Volunteer or register for a program, or
• Contact us through our website or email

This may include your name, email address, mailing address, phone number, and donation details (such as amount and date).

If you make a donation, your payment information is processed securely by our payment provider — we never store full credit card numbers or sensitive payment data on our systems.

2. How We Use Your Information

We use the information you share with us only for these purposes:

• To send receipts and thank-you messages,
• To share stories and updates about the impact of your support,
• To invite you to special events or campaigns, and
• To comply with any legal or financial reporting requirements.

3. How We Protect Your Information

We take your trust seriously. Your information is stored securely and only accessible to authorized team members who need it to carry out their work.

When you make a donation or share information online, we use secure connections (SSL encryption) to protect your data as it travels over the internet.

While no method of transmission or storage is 100% secure, we use cutting-edge technologies and work hard to keep your data safe and review our security practices regularly.

4. Cookies and Website Use

Our website may use small files called “cookies” to make your browsing experience smoother — for example, to remember your preferences. You can turn off cookies in your browser if you prefer; the site will still work, though some features may not function perfectly.

5. Children’s Privacy

We care deeply about protecting children’s privacy. Our website and programs are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we ever learn that we have collected personal information from a child under 13, we will delete it immediately.

6. Third-Party Services

We may use trusted service providers to help us process donations or send communications. These partners are strictly bound by confidentiality agreements and are only allowed to use your information to perform their specific tasks for us — not for their own purposes.

Our website may also link to other sites (such as social media). We can’t control those sites’ privacy practices, so we encourage you to read their policies if you visit them.

7. Changes to This Policy

We may update this policy occasionally to reflect new laws or improvements in how we protect your information.

8. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your information, please reach out to us:

Local Hope USA – Xela AID Partnerships for Self-Reliance
Email: info@xelaaid.org
Phone: (714) 232-8669
Or see our mailing address at the bottom of the home page of our website.

We’re happy to help — and grateful for your trust and support.

Your Team, Local Hope-Xela AID